Inbound WhatsApp leads land here. An AI qualifies them in their own language, hands them off when they're ready to talk numbers, and pushes the closed deal straight to the CRM. One inbox, every brand you handle.
For team members across Acceltancy's brands.
Hi! We are looking at Goa for…
3Sounds great — what is your bu…
HApprox 350 guests, December 2…
Will check with my fiancé and…
₹50L is our hard upper limit.
The AI collects before any planner is involved
From inbound message to the AI's first reply
Run from one inbox with per-brand access
Audit-logged — every mode toggle, assignment, and CRM push
Every inbound WhatsApp message gets a warm, on-brand reply within seconds. The AI asks one question at a time, never spams a list, and matches whatever language the lead uses. It only hands off when the lead is ready to talk to a planner.
When the lead asks for pricing, mentions a competitor, or is ready to book, the AI flags the thread and lands it in your queue with full qualification context. Even in human mode it keeps drafting the next message in the background — read it, tweak it, send it.
Each brand maps to a CRM pipeline. Admins set a custom color, optional logo, default conversation mode, and per-brand AI system prompt. Agents only see the brands they're assigned to.
The modal pre-fills everything the AI collected — client name, city, event date, guest count, budget — plus the last few AI messages as notes. Admins map each brand to a CRM pipeline and initial stage from the Pipelines tab, so the deal lands in exactly the right place.
Smaller details that compound over a week of conversations.
Save the messages you type 30 times a week and recall them with a / shortcut. Each template is editable before sending.
When a hot lead replies and your tab is in the background, the browser pings you. Unread badges in the sidebar too.
High-budget, near-term, multi-service leads bubble to the top automatically. The flame marker tells you where to look first.
See exactly when WhatsApp delivered your message and when the lead read it. No more guessing whether they ghosted or just got busy.
Send a thread back to your queue tomorrow morning. Select multiple to snooze, tag, or assign in one go.
Admin-managed master list of tags. The DetailRail autocompletes from it; #vip / #VIP / #Vip collapse to the same canonical tag on save.
The DetailRail slides over instead of pushing the chat off-screen. Tap-to-dismiss backdrop, same workflow as desktop.
If a lead asks about exact pricing or contract terms, the AI abstains and tags the conversation so a planner steps in cleanly.
The System tab probes every table, column, and RPC the app depends on. Missed migrations surface at a glance — no silent failures.
Every brand-level setting in one place — channels, pipelines, default modes, brand colors, tags, per-brand AI prompts, teammate invites.
Mode toggles, assignments, snoozes, callbacks, CRM pushes — every change timestamped against the conversation timeline so you can replay any thread.
An ad click, a referral, or an Instagram story tap — the lead sends a message to your brand's WhatsApp number. The webhook routes it to the right brand automatically.
Within seconds, the AI agent replies — asking about city, dates, guest count, and budget. Hindi, English, or Hinglish, whichever the lead used.
The instant the lead is ready to talk pricing or book, the conversation lands in your queue with all qualification data already collected.
One click sends the qualified lead into the right CRM pipeline + stage, with notes, contact, and budget pre-filled. No double entry.
Five stages, fully automated until a planner steps in.
Create an account with your work email, pick the brands you handle, and the rest of the inbox unlocks automatically. If you've been onboarded before, just sign in.