This is where our wedding teams handle inbound WhatsApp and Instagram leads. An AI agent qualifies every message — budget, dates, city, guest count, services — and hands them off to you the moment a lead is ready to talk numbers.
For team members at The Bride Side, Revaah Decor, and the rest of Acceltancy's wedding brands.
Hi! We are looking at Goa for…
3Sounds great — what is your bu…
HApprox 350 guests, December 2…
Will check with my fiancé and…
₹50L is our hard upper limit.
The AI collects before any planner is involved
From inbound message to the AI's first reply
Run from one inbox with per-brand access
Audit-logged — every mode toggle, assignment, and CRM push
Every feature here exists because someone on our team needed it. Read through this once before your first shift — you'll know exactly what the system does for you and what's still on you.
Every inbound message goes to a trained AI agent that collects city, dates, guest count, budget, and service needs — in Hindi, English, or Hinglish. You don't see the conversation until it's worth your time.
The AI flags you the moment a lead asks for pricing, mentions a competitor, or is ready to book. The conversation lands in your queue with full context.
Even when you take over, the AI keeps drafting the next message based on conversation context. Read it, tweak it, send it.
Whether you work on The Bride Side, Revaah Decor, or both, you only see the brands you're assigned to. Admins can grant or revoke access in Settings.
Each brand connects its own WhatsApp Business number and Instagram account. Inbound messages route to the right brand based on which number they came in on.
High-budget, near-term, multi-service leads bubble to the top automatically. The 🔥 marker tells you which conversation deserves attention first.
When a lead is qualified, push the deal to our CRM with budget, dates, guest count, and conversation history pre-filled. No double entry.
Save the messages you type 30 times a week and recall them with a shortcut. Each template can be tweaked before sending.
When a hot lead replies and your tab is in the background, the browser pings you. The conversation also shows an unread badge in the sidebar.
See exactly when WhatsApp delivered your message and when the lead read it. No more guessing whether they ghosted or just got busy.
Send a thread back to your queue tomorrow morning. Tag conversations by venue type, budget tier, or campaign source to slice the inbox however you work.
Every mode toggle, assignment, snooze, and CRM push is recorded against the conversation. If something looks off later, the timeline tells you who did what and when.
An ad click, a referral, or an Instagram story tap — the lead sends a message to your brand's WhatsApp number. The webhook routes it to the right brand automatically.
Within seconds, the AI agent replies — asking about city, dates, guest count, and budget. It speaks Hindi, English, or Hinglish, whichever the lead used.
The instant the lead is ready to discuss pricing or book, the conversation lands in your queue with the qualification data already collected. You step in to close.
Create an account with your work email, pick the brands you handle, and the rest of the inbox unlocks automatically. If you've been onboarded before, just sign in.